For a relatively small company, saying no to a customer is seldom a good idea. Even when tasks are challenging, solutions must be found to keep customers satisfied, and the business running. In 2005, Bulterys faced a challenge: The company was approached by a distribution system operator with a very specific technical requirement that Bulterys was unable to fulfil using its then-current rental fleet.
Looking for a way to satisfy the client’s demands, Bulterys came across DEIF who suggested an off-the-shelf control solution that could be retrofitted on the Bulterys rental assets. After some testing, it became clear that the DEIF controller could solve the problem, and it could do so without Gil Delvenne having to immediately retrofit his entire rental fleet.
Up until this point, Gil Delvenne, like many other rental professionals, had never given much thought to his generator control systems. He preferred a simple, no-frills approach, and as long as the generators started and ran when needed, that was good enough. The new DEIF controller changed his perspective. Although he was initially unsure about its complexity, he soon realised its potential. The controller not only enabled Bulterys to take on more complex projects but also enhanced operational efficiency. It was not long before the general manager made a strategic decision.
“Little by little, we retrofitted our existing fleet, and all new generators were equipped with DEIF controllers,” says Gil Delvenne.